Jobs at The Jackson Laboratory

Provide scientific support for JAX mouse products and services, responding to pre- and post-sale inquiries, troubleshooting experiments, delivering educational presentations, and contributing voice-of-customer feedback. Support cohort generation, colony management, genotyping, surgical/necropsy and related services, assist technical sales and record customer needs, and collaborate on process improvements and interdepartmental projects. Role requires travel up to 25% and engagement with academic and biopharma customers.

The Account Manager manages client relationships, focuses on sales goals, develops account strategies, and collaborates with teams to exceed revenue targets in the Cambridge/Boston MA area.