Jobs at Instrumentl

Own Instrumentl’s scaled customer success motion for high-volume, lower-ACV customers. Lead and develop approximately six Scaled Customer Success Managers, design scalable customer journeys, and establish segmentation, health scoring, playbooks, automation, and reporting. Drive activation, adoption, retention, and expansion through data-driven engagement. Partner with the high-touch CS team, handle escalations, improve workflows, and build the scaled function in a fast-moving SaaS startup.

Lead and develop a 6-8 person AE team handling inbound and outbound motions. Coach reps across skill levels, own sales metrics and forecasting, enforce CRM hygiene in HubSpot, raise call quality with Gong and Granola, drive full-lifecycle expansion into existing customers, partner with Enablement/RevOps/Marketing, hire and ramp reps, and apply AI thoughtfully to sales processes.

The Sales Development Representative will engage with potential clients, book demos, and contribute to top-of-funnel outreach while building relationships with nonprofits and universities.

The Senior Product Designer will lead design for the Manage product area, focusing on creating intuitive, data-rich workflows and interfaces for grant professionals. Responsibilities include user research, designing financial dashboards, multi-stakeholder collaboration, and integrating AI features. Requires 7+ years of product design experience, particularly in B2B SaaS and data-heavy systems, alongside strong Figma skills and exceptional communicator capabilities.

As a Senior Full Stack Software Engineer, you will build and improve products, create user interfaces and APIs, and collaborate with various teams to enhance the customer experience.

Build and ship production AI features (LLM agents, tool/function calling, RAG pipelines) and reliable backend services. Implement observability, tests, rollback/fallbacks, and evaluation to keep models grounded, safe, and cost-effective. Collaborate with product, design, and GTM; run experiments and raise engineering standards.

Own the quote-to-cash process: review and approve order forms, lead complex deals and renewals, configure CPQ/CRM rules, manage Stripe billing, partner with AEs and CS, coordinate with outside counsel, build templates and playbooks, and ensure clean accounting and month-end reconciliations.

As the Senior Content Marketing Manager, you'll oversee Instrumentl's content ecosystem, driving SEO growth, editorial vision, and full-funnel content strategies.

The RevOps Manager will manage marketing data infrastructure, integrate systems, implement AI tools for marketing, and support growth initiatives. They'll ensure data quality and reporting while collaborating with various teams for smooth operations.

The Sales Development Representative will research organizations, make dials to engage prospects, book demos, and collaborate with teams, aiming to help nonprofits with grant management.

The Sales Development Representative will conduct outbound sales, research potential clients, manage cold outreach, and book demos to drive the growth of Instrumentl's platform.