Jobs at Howden Re

Provide 1st–2nd line IT support for executives in the New York office, manage high-priority incidents via ServiceNow, troubleshoot Microsoft and mobile technologies, administer Active Directory, escalate to technical teams, support desk moves and out-of-hours events, and maintain compliance with FCA and ITIL practices.

Provide 1st–3rd line IT support for US regional employees and executives, manage ServiceNow tickets, troubleshoot Windows, macOS, mobile devices, AV/conference rooms, printers and networks, administer Active Directory, liaise with escalation teams and third parties, and provide on-site support including travel and occasional out-of-hours coverage.

Support US Regional Business Service Center billing: prepare and deliver client and carrier invoices, manage allocations and fee agreements, calculate surplus lines tax, coordinate with accounting for payment terms and SOX documentation, obtain premium finance quotes, and assist carrier audits and discrepancy resolution.