Help Scout
Help Scout Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers disability insurance
Offers supplemental life insurance
Offers company equity
Offers performance bonuses
Offers dental insurance
Offers vision insurance
Offers health insurance
Offers mental health benefits
Provides family medical leave
Offers generous parental leave
Career Growth + Development
Provides customized development tracks
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Provides bereavement leave
Provides paid holidays
Offers sabbatical leave
Company Culture
Offers a remote work program
Offers diversity-based Employee Resource Groups
Recently posted jobs
Other • Professional Services • Software
Lead a product team to drive business outcomes across revenue products. Define strategy, prioritize bets, manage and coach PMs, use customer insight and data (Hex, Mixpanel, data warehouse) to measure impact, and shape AI usage across product and process.
Other • Professional Services • Software
Build end-to-end, customer-facing AI features with a frontend focus: implement LLM-backed flows (RAG, embeddings, agentic tool-calling), craft fast accessible UIs in TypeScript/React, instrument evaluation/guardrails and production monitoring, stay close to customers, and own outcomes from design through production.
Other • Professional Services • Software
Own Mixpanel and partner closely with Product to turn product-level data into decision-grade insights. Define instrumentation and event taxonomy, build dashboards and notebooks, run cohort and retention analyses, design and analyze A/B tests, and collaborate with data engineers to model product event data. Document metrics, maintain a living glossary, and translate findings into actionable product recommendations.
