Golden Pet Brands

HQ
El Segundo
Total Offices: 2
178 Total Employees
Year Founded: 2017

Golden Pet Brands Offices

Golden Pet Brands is headquartered in El Segundo and has 2 office locations.

Hybrid Workplace

Employees engage in a combination of remote and on-site work.

Our hybrid policy encourages employees to come to the office to collaborate at least 2 days per week. We provide free lunch for the days employees are onsite. Ultimately, we want our employees to perform their best in their preferred capacity.

Typical time on-site: Flexible

U.S. Office Locations

HQ

El Segundo

222 N Pacific Coast Hwy, Floor 10, El Segundo, California, United States, 90245 5648

HQ
Hollywood Beach

North Hollywood, California

5161 Lankershim Blvd, Ste. 250, Hollywood Beach, California, United States, 91601 4962

2 Minutes AgoSaved
Easy Apply
Remote
USA
Easy Apply
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.
2 Hours AgoSaved
Easy Apply
Remote
USA
Easy Apply
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
Provide combined contact-center and social media support for pet brand customers. Respond to calls, comments, and direct messages; resolve order, billing, shipping, refund, exchange, and product issues; manage escalations and de-escalate complaints. Maintain accurate customer records, moderate online content, communicate promotions, document feedback and recurring issues, meet contact-center metrics, support peers, and provide reporting and process-improvement insights.
15 Days AgoSaved
Easy Apply
Remote
USA
Easy Apply
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
Leads omni-channel shopper marketing, retail media, merchandising, influencer, and promotional programs across major national retail accounts. Partners with sales teams on joint business planning, line reviews, budgets exceeding $1 million, and trade ROI optimization. Advises on digital advertising, content optimization, retailer media tactics, and influencer campaigns. Manages agencies and vendors, supports product launches, and mentors retail marketing team members.