Jobs at GitLab

Leads Growth Marketing operating rhythms, strategic cross-functional initiatives, budget tradeoffs, executive preparation, pipeline reviews, and leadership commitments. Acts as a strategic partner and delegate to the VP of Growth Marketing, influencing ten functions without direct authority. Requires extensive B2B software marketing leadership, broad marketing expertise, business and financial fluency, executive communication, hands-on AI use, and familiarity with developer or DevOps audiences.

Provides executive-level administrative support to multiple Finance leaders, including complex calendar management, domestic and international travel coordination, expense reporting, event and off-site planning, and confidential information handling. Supports the Senior Executive Business Partner to the CFO, maintains shared administrative resources, coordinates recurring leadership activities, and provides backup coverage. The role requires independent prioritization, strong organization, sound judgment, collaboration across time zones, and effective use of workplace and AI tools in a remote environment.

Leads complex, multi-workstream professional services programs for strategic customers. Responsibilities include defining delivery methodologies, managing roadmaps, dependencies, budgets, risks, schedules, stakeholders, and milestones; establishing program governance; communicating delivery metrics; and coordinating customer, engineering, security, architecture, and delivery teams. The role supports customer adoption and transformation through structured agile program execution in a remote environment.

Leads community growth strategy, member experiences, events, automated journeys, and integrated marketing for GitLab’s community programs. Builds programming calendars, collaborates with Sales, Customer Success, executives, and external partners, and uses AI and analytics to improve membership growth, engagement, retention, advocacy, and account participation.

Provides post-sales technical guidance to customers adopting GitLab. Responsibilities include advising on implementation, architecture, DevSecOps workflows, source code management, CI/CD, and Agile Planning; delivering webinars, labs, office hours, workshops, and demos; creating reusable enablement content; and partnering with Customer Success Managers, Account Executives, and Renewals Managers to drive customer outcomes.

Deliver customer-facing GitLab installation, migration, training, and advisory engagements. Design and deploy architectures using infrastructure and configuration as code across major cloud providers, lead migrations to GitLab SaaS or self-managed deployments, advise customers, manage multiple projects, collaborate with product and engineering teams, and mentor other Professional Services Engineers.

Provides post-sales technical guidance to GitLab customers through implementation support, architecture advice, webinars, hands-on labs, office hours, and workshops. Partners with Customer Success Managers, Account Executives, and Renewals Managers to drive adoption across source code management, CI/CD, DevSecOps, and Agile Planning. Develops reusable technical content, demos, documentation, and learning resources while serving as a trusted technical advisor in a pooled customer success model.

Own and coordinate cross-functional fraud and abuse prevention programs across Trust and Safety, Security, Engineering, Product, Legal, and Finance. Translate abuse trends into prioritized defenses, business cases, metrics, and implementation plans. Partner on payment fraud, chargebacks, account verification, AI-based risk detection, and incident escalation. Drive initiatives to completion without direct authority while balancing fraud risk with legitimate-user experience.

Own the full new-logo sales cycle for GitLab, from prospecting and pipeline generation through closing and post-sale transition. Build territory plans, conduct executive-level discovery, manage complex multi-stakeholder opportunities, articulate SaaS and consumption-based value, and maintain accurate Salesforce forecasting. Collaborate with SDRs, Marketing, Solutions Architecture, and Customer Success while using MEDDPICC and Command of the Message to drive predictable revenue and exceed quotas.

Leads GitLab’s Product, Sales, and Finance Data Science teams, managing managers and a 12-person organization. Sets data science standards, prioritizes investments, partners with executives, drives product adoption and revenue growth, and oversees experimentation, causal inference, predictive modeling, and AI initiatives. Develops talent, builds succession, and collaborates with Analytics Engineering and Data Engineering on a shared data and AI roadmap.

Own product strategy, roadmaps, and business outcomes for GitLab.com and GitLab Dedicated. Lead platform reliability, scalability, operability, customer isolation, monetization, automation, self-service, disaster recovery, and geographic redundancy. Balance customer needs with operating costs and gross margin while developing P&L ownership. This remote individual contributor role requires director-level product portfolio leadership, technical SaaS or cloud expertise, commercial judgment, and cross-functional influence.

The Commercial Account Executive will drive sales of GitLab’s DevSecOps platform to organizations in the Netherlands. The provided description contains no specific responsibilities, requirements, hiring process details, compensation figures, travel expectations, or clearance requirements.

Leads customer-facing security assurance for enterprise accounts, addressing security questionnaires, risk assessments, RFPs, and contractual requirements. Reviews security and privacy clauses, negotiates risk-based terms with Legal, Sales, Product, and Procurement, and develops security content, playbooks, training, and Trust Center resources. Advises customers on compliance frameworks, cloud and SaaS security, and DevSecOps practices while supporting revenue growth, roadmap decisions, process improvement, and team mentorship.

Own complex enterprise customer escalations from engagement through resolution, coordinating Engineering, Support, Product, Customer Success, and Sales. Lead executive communications, maintain customer-facing resolution plans, manage commitments, coordinate with Incident Managers, and oversee post-escalation reviews and relationship repair. Develop escalation playbooks and process improvements while providing globally distributed, on-call support for high-severity customer situations.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Own the strategy, roadmap, experimentation program, launches, information architecture, content governance, and performance metrics for GitLab’s high-traffic B2B website. Partner with UX, content, product marketing, engineering, localization, analytics, and SEO teams to improve conversion, pipeline, trial growth, launch execution, and AI-ready content workflows. Lead through influence in GitLab’s all-remote environment.

Own renewal strategy and execution for a portfolio of public sector customers. Develop account plans, forecast renewal outcomes using customer health and adoption data, coordinate with Sales and Customer Success, execute personalized outreach, resolve renewal risks, and improve renewal workflows to drive retention and timely renewals.

Design and optimize digital customer journeys that drive retention, product consumption, and revenue. Create service blueprints and journey specifications, define customer signals and interventions, coordinate cross-functional partners through launch, and measure conversion, lift, recovery, time to value, and business impact. Determine appropriate self-service, AI-assisted, and human-led touchpoints across product, email, events, and community channels. Partner with orchestration, lifecycle marketing, content, CX operations, and data teams to continuously improve live journeys.

Designs and owns customer journeys, service blueprints, handoffs, specifications, and measurable engagement programs across products and personas. The role coordinates cross-functional teams, defines triggers and metrics, partners on content and lifecycle marketing, and oversees optimization of digital and human customer experiences. It requires senior journey or service design experience, journey orchestration knowledge, experimentation skills, and the ability to lead complex SaaS programs without direct authority.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.