Genesys

HQ
Menlo Park
Total Offices: 4
6,774 Total Employees
Year Founded: 1990
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Genesys Benefits Overview

Compensation + BenefitsCompany CultureWork-Life Balance + WellbeingCareer Growth + Development

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers supplemental life insurance

Offers accidental death & dismemberment insurance

Offers disability insurance

Provides a pension

Offers occupational accident insurance

Provides adoption assistance

Offers generous parental leave

Provides family medical leave

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Offers performance bonuses

Company Culture

Provides commuter benefits

Provides a mobile phone discount

Provides free snacks and drinks

Offers legal assistance

Utilizes a flexible work schedule

Offers a remote work program

Offers diversity-based Employee Resource Groups

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid holidays

Provides bereavement leave

Offers paid volunteer time

Provides paid sick days

Provides military leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Provides tuition assistance

Recently posted jobs

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Genesys

Sr. Director, Customer Success Transformation

2 Days AgoSaved
Remote
2 Locations
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
Leads the design and execution of Genesys’s future Customer Success operating model, connecting Professional Services, customer engagement, AI, technology, talent, commercial models, and scaled delivery. Partners with executives to define transformation priorities, roadmaps, governance, and business cases; leads strategic initiatives from concept through adoption; and drives organizational change across a global matrixed SaaS environment.
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Genesys

Staff User Experience Designer, Conversational AI

6 Days AgoSaved
Remote
North Carolina, USA
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
Leads UX strategy and research for conversational AI across voice and digital experiences. Defines interaction principles, frameworks, and end-to-end journeys spanning dialogue, voice behavior, automation, human handoffs, and agentic systems. Partners with product, engineering, research, data science, and AI teams to translate technical capabilities into intuitive experiences, influence senior stakeholders, analyze real interaction data, mentor designers, and improve consistency, trust, and effectiveness across enterprise products.
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Genesys

Principal AI Solutions Architect, Customer Success

14 Days AgoSaved
Remote
4 Locations
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
Lead enterprise adoption of Agentic AI across Genesys Cloud, designing scalable architectures, integrations, data flows, proofs of concept, and production solutions. Translate business objectives into measurable customer experience and operational outcomes, advise executive stakeholders, optimize AI solutions after launch, and promote responsible AI practices involving security, privacy, HIPAA, and PCI compliance.
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