Jobs at Fetch

Acquire net new SMB clients through prospecting, proposals, relationship building, and full-cycle sales. Own revenue and activation targets, manage Salesforce pipeline records, recommend advertising campaigns, coordinate deal execution, and collaborate with account management, industry, ad operations, analytics, and implementation teams. Use AI-enabled tools to improve research, prospecting, meeting preparation, forecasting, and sales efficiency.

Leads Fetch’s centralized Operations Analytics team, establishing standards, operating models, KPI definitions, dashboards, and reporting practices. Manages and develops Operations Data Analysts, partners with senior operational leaders, and delivers insights supporting strategy, staffing, process improvement, and decision-making. Oversees reporting in Hex, Tableau, and Grafana; improves data quality and automation with engineering; and translates ambiguous operational data into measurable recommendations and business outcomes.

Lead a small data science team while remaining hands-on in building advertising audience, measurement, ranking, and data-feed models. Set technical direction, apply causal inference and experimental design, build scalable production systems, mentor scientists, and partner with product, engineering, sales, and business development teams. Translate campaign data into trusted measurement products, influence senior leaders and customers, and establish Fetch’s methodology as a market standard.

Review user accounts and transactions to detect fraud using internal tools and SOPs. Make accurate, high-volume case decisions, escalate exceptions, meet productivity and quality KPIs, track time, and work weekends.

Executive-level operator partnering with the CTO and CPO to drive technology and product planning, portfolio governance, resource allocation, executive cadence, strategic initiatives, and cross-functional alignment. The role improves decision velocity, manages risks and dependencies, operationalizes AI tooling, and connects technology investments to business outcomes across engineering, product, AI/ML, growth, and monetization teams.

Leads the strategy, development, and growth of consumer advertising products across dining, shopping, offers, rewarded media, and surveys. The role owns portfolio roadmaps, validates new business opportunities, scales monetization, defines KPIs and experiments, and partners cross-functionally on launches and integrations. It also manages and coaches product managers while maintaining hands-on ownership of strategic initiatives, including AI-enabled commerce experiences.

Leads the Customer Experience Insights function, transforming user feedback, support interactions, behavioral analytics, and business data into product recommendations. Establishes operating models, develops insight analysts, influences product strategy, defines outcome metrics, builds knowledge systems, and partners with Product, Engineering, and Growth Marketing. The role connects user experience improvements with measurable business outcomes while using AI and advanced analytics to identify friction and improvement opportunities.

Analyze qualitative and quantitative customer feedback, behavioral data, and operational metrics to identify user pain points and root causes. Develop dashboards, KPIs, reporting, and measurement frameworks; quantify experience impacts; and provide evidence-based recommendations. Partner cross-functionally with Product, Engineering, Marketing, Data, and Support leaders to influence prioritization, evaluate initiatives, and improve customer satisfaction, usability, loyalty, adoption, and support demand.

Own full-cycle recruiting for business-critical roles across Sales, GTM, Finance, Marketing, Strategy & Operations, People, and other corporate functions. Partner with hiring leaders, develop sourcing and assessment strategies, evaluate candidates, manage offers and closing, provide market intelligence, improve interview processes, and use recruiting data, AI, automation, and technology to strengthen hiring outcomes.

Source and engage high-caliber candidates for business and technical roles across Sales, GTM, Finance, corporate functions, Engineering, AI, Data, Product, and Design. Build talent pipelines, market maps, and search strategies; analyze pipeline data; develop differentiated outreach; partner with recruiters and hiring leaders; and use AI, automation, sourcing technology, and talent intelligence to improve hiring outcomes.

Leads mid-market client relationships, retention, renewals, upsells, and revenue growth. Owns account and pod targets, manages executive partnerships, oversees campaign delivery and reporting, translates performance data into recommendations, and facilitates onboarding and QBRs. Collaborates cross-functionally to optimize client outcomes, uses AI and automation to improve workflows, mentors team members, supports hiring, and ensures accurate billing and revenue actualization.

Own Fetch’s executive operating system in partnership with the COO. Build and manage performance metrics, OKR frameworks, leadership cadences, reporting infrastructure, decision processes, and executive communications. Drive cross-functional alignment, accountability, and execution across high-priority initiatives while synthesizing complex inputs into actionable recommendations for senior leadership.

Evaluate LLM and automation outputs for accuracy, consistency, and reliability; create annotations and training datasets; research ambiguous cases; support product recognition and classification models; and use AI tools to improve operational efficiency. The role also involves maintaining model and catalog quality through mapping and classification work.

Own the Expanded Core business P&L, financial models, forecasts, reporting, and data infrastructure. Lead monthly, quarterly, and annual forecasting, variance analysis, SQL-based data validation, and strategic business analysis. Partner with leaders on investment, headcount, expense, margin, and ROI decisions, translating financial performance into narratives for executives, investors, and board forums. Mentor junior finance team members while operating independently in a fast-paced environment.

Support Fetch’s privacy and data governance program under Corporate Counsel, Privacy. Responsibilities include documenting data discovery exercises, mapping data flows, maintaining data inventories, reviewing legal and technical documentation, and communicating project updates. The three-month remote internship begins in January 2027 and requires 12–15 hours per week. The intern will gain exposure to privacy compliance, data governance, and in-house legal operations at a consumer technology company.

Lead and develop a software engineering team responsible for expanding game discovery and rewards across Fetch’s mobile and backend experiences. Own roadmap delivery, translate product goals into technical plans, guide architecture and code quality, manage dependencies, and ensure scalable, reliable, observable systems. Partner cross-functionally, communicate risks and tradeoffs, improve team processes, and support engineers in using AI-assisted development tools.

Own sales enablement for SMB and Mid-Market teams by developing segment-specific sales motions, onboarding, playbooks, training, coaching tools, and package guidance. Partner with Sales, Product Marketing, Revenue Operations, and other stakeholders to simplify offerings, improve seller readiness, and reinforce field adoption. Use performance data, call insights, Gong, Salesforce, and AI-enabled workflows to measure proficiency, identify gaps, and improve productivity, conversion, and deal velocity.

Lead product design for Fetch’s Receipt & Rewards experience, connecting receipt capture, account linking, recognition, matching, and rewards. Define design strategy for complex, AI-enabled systems; improve usability, accessibility, trust, and experience quality; and balance user needs, data quality, business goals, and technical constraints. Partner with Product, Engineering, Research, and Data Science, drive cross-functional alignment, shape multi-quarter initiatives, and mentor designers.

Lead Fetch’s U.S. benefits and wellness strategy, including healthcare, retirement, leave, accommodations, compliance, fiduciary governance, vendor management, analytics, and financial oversight. Build scalable infrastructure for a distributed workforce, advise executives on cost and coverage trade-offs, lead a benefits team, and partner with Total Rewards, Finance, Legal, Payroll, and People teams. Provide support on compensation strategy and escalations while ensuring transparent employee communications and strong regulatory controls.

Own deal desk operations for complex revenue agreements, ensuring accurate contract setup, billing, revenue recognition, compliance, and data integrity across Salesforce, NetSuite, and related systems. Partner cross-functionally with Sales, Finance, Billing, Revenue Recognition, Implementation, and Systems teams throughout the Quote to Cash lifecycle. Manage credit evaluations, operational controls, process improvements, and two offshore Order Management resources.