Eon.io Benefits Overview

Provide senior-level technical support for a cloud backup platform by troubleshooting customer issues, analyzing logs, networking, Linux systems, and code. Escalate complex incidents, coordinate with product and engineering teams, maintain documentation, and design automation that scales support operations. Participate in after-hours, holiday, and weekend on-call coverage while working primarily 9–6 EST.

Own Eon’s enterprise security strategy, governance, risk, compliance, engineering, operations, and customer trust programs. Build and lead the security organization, manage SOC 2, ISO 27001, NIST, and FedRAMP readiness, oversee detection and incident response, partner with Engineering and Product on secure design, and represent security to executives, the board, regulators, enterprise customers, and industry stakeholders.

Design and implement Eon's cloud backup solution for enterprise clients. Lead technical evaluations and POCs, advise on integration, deployment, and tracking strategies, onboard clients, produce technical content, gather feedback to inform product roadmap, and provide occasional onsite support.