Jobs at Dot Compliance

Lead and scale a global commercial sales organization for a SaaS QMS in Life Sciences. Build repeatable SMB/Mid‑Market sales playbooks, hire and mentor multi‑regional teams, align GTM with Marketing/Product/RevOps, drive international pipeline and forecasting accuracy, and expand market share across pharma, biotech, and medical device customers.

Lead and scale a global commercial sales organization for a SaaS QMS targeting pharma, biotech, and medical device companies. Own global revenue strategy, build repeatable SMB/Mid-Market sales playbooks, hire and mentor multi-regional sales teams, align GTM with Marketing/Product/RevOps, and enforce data-driven forecasting and pipeline management to hit ARR targets.

Lead Dot Compliance's global Customer Success organization to drive adoption, satisfaction, retention, and expansion of the eQMS platform. Build and scale regional teams, define enterprise success methodologies and KPIs, partner with Sales/PS/Product to drive revenue growth, sponsor strategic customers, use data/automation/AI to increase efficiency, and develop leaders while preserving customer-first culture.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

The Global Vice President of Customer Success will lead the Customer Success organization globally, driving strategy, customer satisfaction, retention, and growth, while fostering a high-performing team culture.