Darktrace Benefits Overview

Leads and develops Technical Success Managers responsible for onboarding, adoption, value realization, risk management, renewals, and customer outcomes. Oversees portfolio health, escalations, recovery plans, team performance, and cross-functional execution. Uses customer health, adoption, usage, and renewal data to prioritize actions while partnering with Sales, Support, Product, and other teams. Requires technical credibility, cybersecurity and SaaS knowledge, people leadership, stakeholder management, and experience guiding teams through organizational change.

Own technical strategy for strategic cybersecurity partners, providing enablement, coaching, discovery, solution architecture, demonstrations, evaluations, and value selling. Design integrations across hybrid, multicloud, and security environments, including SIEM, SOAR, EDR, XDR, and network technologies. Collaborate with sales, customer success, services, product, and engineering teams to advance opportunities, remove technical blockers, improve partner independence, and support customer deployment, adoption, renewals, and expansion.

Engage potential customers, identify opportunities, articulate value propositions, and meet sales targets while participating in training programs.