Jobs at CentralReach

Supports data product managers by refining requirements, defining acceptance criteria, validating SQL-based data logic, reconciling metrics, and testing dashboards and data products. Investigates discrepancies, supports regression testing, manages stakeholder data questions, documents QA artifacts, and improves validation workflows through automation. The role bridges product execution, data quality, BI troubleshooting, and engineering collaboration.

Develop and maintain manual and automated tests for web, mobile, API, and integrated software systems. Create test cases, test plans, automation scripts, and testing strategies; investigate defects; validate releases; query databases; and integrate automation into CI/CD pipelines. Collaborate closely with Product, Engineering, and DevOps teams to improve coverage, reliability, and software quality in an Agile SaaS environment.

Lead hands-on full-stack development for Ruby on Rails, TypeScript, and React applications. Shape technical direction, design reliable APIs and data flows, optimize relational database performance, and deliver responsive front-end experiences. Lead projects end to end, mentor engineers, review and refactor code, collaborate cross-functionally, and explore AI-assisted engineering and LLM automation while protecting sensitive healthcare data.

Manage a complex customer portfolio, maintaining customer health, NPS, engagement, adoption, and growth KPIs. Build executive-level relationships, develop action plans, promote product best practices, identify risks, manage escalations, and support expansion opportunities. Collaborate cross-functionally with Account Management, Product, Professional Services, and Support. Mentor junior Customer Success Leads, serve as a subject matter expert, and contribute to team initiatives and task forces.

Own full enterprise sales cycle for large ABA, IDD, and PE-backed provider groups: build pipeline from scratch, engage C-suite/PE stakeholders, design solutions with SEs, negotiate contracts, close multi-stakeholder deals, and feed market intelligence to Product and Marketing. Travel up to 50% and meet aggressive ARR/new logo targets.