Jobs at Cengage Group

Serve as the primary point of contact for assigned customers, driving adoption and long-term value of Cengage products. Build success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, and support renewals to meet revenue targets. Advocate for customers during high-severity issue resolution and collaborate cross-functionally to ensure outcomes.

Lead development of a Content Operations Platform to streamline editorial workflows, integrate AI-driven content creation, and provide real-time operational visibility. Define product vision and roadmap, conduct discovery and prototyping, design workflow orchestration, risk and capacity management, and deliver dashboards and reporting. Collaborate across content, engineering, vendors, and portfolio teams to write user stories, prioritize backlogs, and evaluate build vs. buy decisions to accelerate delivery and improve predictability.

Build and maintain full-stack features for Cengage Learning Platforms using Java/Spring backends and React frontends. Integrate AI/LLM services, design APIs, improve platform architecture, troubleshoot cross-stack issues, write testable code, and collaborate with product, UX, and QA on accessible, high-quality learning experiences.

Lead and grow a UX design team, improve product-led design maturity, introduce modern tools (including AI), strengthen cross-functional collaboration, establish critique and quality standards, hire and develop talent, and partner with leadership on product and organizational strategy.

Lead content strategy and roadmap for business disciplines, manage portfolio P&L, recruit and contract authors, define project scope and timelines, and collaborate cross-functionally to deliver high-quality, career-focused digital learning experiences. Use market research, analytics, and customer insights to drive content updates and platform innovations, while overseeing budgets, schedules, and stakeholder communication.

Design, build, and deploy K-12 AI features (lesson planning, grading, tutoring, admin analytics) while ensuring FERPA/COPPA compliance and child-safety guardrails. Measure impact, iterate with curriculum and legal partners, and maintain production-grade documentation, testing, and runbooks for deployed AI systems.

The Growth Marketing Director will drive revenue growth through data-driven marketing strategies, oversee acquisition and retention programs, and collaborate across teams to optimize customer lifecycle.

Manage end-to-end RFP process for K-12 bids: vet solicitations, coordinate internal contributors, craft and edit responses, maintain proposal content library, streamline templates/processes, and support sales to deliver compliant, compelling proposals on time.

Support GTM readiness and product launches by translating market and customer insights into positioning, messaging, enablement assets, and sales tools. Partner with Product, Sales, and Marketing to inform roadmap priorities, maintain messaging across channels, drive sales enablement, and execute industry visibility and event activities for assigned products.

Manage assigned accounts to achieve quota, drive renewals and expansion, build executive relationships, monitor adoption and customer health, coordinate technical support, run business reviews, maintain account administration, track activity in Salesforce and Gainsight, and develop consultative success plans to increase product uptake.

The Principal UX Designer will define web experience strategy, translate complex requirements into user experiences, lead design work, and influence cross-functional partners, while leveraging data and modern tools.

The AI Automation Engineer will apply AI in finance operations to automate processes like AP, AR, and reconciliation, ensuring compliance and performance measurement.

As Technical Product Owner, oversee SAP RTR/RAR advancements, optimize financial systems, and ensure compliance with internal controls and accounting standards.

Lead and execute an enterprise DevOps transformation program across platform engineering, SRE, FinOps, DevSecOps and AIOps. Establish governance, demand intake, service ownership, scorecards (DORA, SLOs), roadmaps, risk controls, and measure value realization while coordinating cross-functional change and vendor transitions.

Lead remote engineering teams to design, architect, and deliver scalable, high-availability education technology platforms focused on content systems, workflows, and GenAI. Drive product and technical strategy, collaborate with product/design, implement cloud-native architectures, adopt agile practices, measure performance through data and testing, and continuously improve user engagement and platform reliability.

The Product Marketing Manager leads go-to-market execution by translating customer insights into messaging, coordinating with cross-functional teams, and supporting product launches.

As an Enrollment Representative, you will connect prospective students with suitable programs, ensure a positive customer experience, and drive enrollment through effective communication.

Lead Core Systems engineering to build reusable, scalable shared capabilities across Cengage's product portfolio. Own strategy, roadmap, modernization (cloud-native, AI, RAG), reliability, observability, and consolidation of legacy platforms. Partner with product, security, and operations to enable AI-powered learning experiences, drive operational excellence, manage budgets/vendors, and develop a high-performing distributed engineering leadership team.

As Technology Lead in Experience Engineering, you'll drive the delivery of customer-facing web and ecommerce experiences, lead a team, and implement innovative technology and AI practices.

The Principal IAM Solutions Architect will design and implement IAM architecture, oversee identity solutions and integration, and mentor team members to address sophisticated identity challenges.