Jobs at AlphaSense

Develop key enabling tools, streamline processes, create reporting, and optimize sales processes within the international revenue organization to drive productivity.

Lead product marketing for premium content, proprietary data, and Tegus Expert Call Services. Own positioning, messaging, launches, GTM strategy, and sales enablement. Partner with Product, Sales, Customer Success, and Competitive Intelligence to drive awareness, adoption, pipeline, and expansion. Build and grow a high-performing PMM team, run market/customer research, translate complex capabilities into role-based value props, and create sales assets and operating rhythms to connect GTM with product.

Lead design and reliability of a financial data extraction platform, minimizing human validation through AI, and enhance system correctness for scale.

Lead the architecture and reliability of a financial data extraction platform, reducing human validation reliance by enhancing accuracy and scalability of systems while leveraging AI-driven solutions.

Lead architecture and implementation of reliability platforms and SRE practices for a production SaaS. Build self-service reliability tooling, drive AIOps automation, advance observability (monitoring, tracing, profiling), lead incident response and postmortems, mentor engineers, and embed production readiness across teams to achieve 99.99% uptime.

Build and maintain commercial data pipelines, ETL processes, scalable data models, KPI reporting, dashboards, and data governance for Revenue Operations. Support headcount and capacity planning, sales compensation alignment, quota and territory modeling, and rep productivity analysis. Lead analytics platform initiatives, resolve data quality issues, enable self-service reporting, and partner with Sales, Marketing, Finance, and business analytics teams to improve revenue decision-making.

Seeking a Staff Software Engineer to lead the design and evolution of the entity data platform, focusing on data ingestion, resolution, and delivering accurate data. Responsibilities include system architecture, improving reliability, and mentoring team members.

Own global cash management and liquidity operations, execute domestic and international payments, manage banking relationships and account administration, support debt compliance and capital markets activity, lead treasury systems and bank connectivity projects, partner with FP&A and Accounting to align cash forecasts and optimize working capital, and maintain treasury controls, policies, and process improvements.

Own the zero-to-one lifecycle for structured financial data products, from analysis and data architecture through launch, testing, and iterative enhancements. Translate investor research and quantitative workflows into product requirements, partner with engineering and platform teams, validate solutions with customers and domain experts, prioritize initiatives, analyze competitors, and drive cross-functional alignment. The role requires strong financial-data fluency, product leadership, communication, and attention to detail.

Lead Customer Success Operations to improve CS productivity and efficiency. Own metric definitions (NRR, GRR, renewal, usage KPIs), operationalize programs, support CS tooling and workflows (Salesforce, Gainsight, Clari, Gong, Tableau), build playbooks and reporting, resolve escalations, and partner cross-functionally to drive adoption, retention, and growth.

Provides second-line technical support for SaaS and private-cloud environments, diagnosing complex AWS, Kubernetes, API, search, and agentic-system issues. Partners with Engineering, Product, and customer-facing teams to resolve cases, lead technical account reviews, identify risks, improve processes, and create runbooks and documentation. Builds reusable AI workflows, prompt libraries, and MCP-connected investigation tools while mentoring junior engineers and supporting strategic customers.

Lead Customer Success Operations roadmap execution, scale processes and tools, own CS metrics strategy and reporting, manage a Senior Analyst, act as senior escalation for operational issues, partner cross-functionally (Product, Sales, Finance, BI), and operationalize scalable playbooks and governance for CS programs and QBRs.

Support Customer Success Operations by building and maintaining CS metrics and reporting (NRR, GRR, renewal, usage KPIs), partnering cross-functionally on complex deployments, and executing strategic CS programs. Serve as a go-to resource for account-level context, QA reporting, and initiatives like CS platform and usage-based pricing. Influence stakeholders, manage multiple priorities, and translate data into actionable insights for CS leadership.

Lead a team of 8–10 Account Managers to drive renewals, reduce churn, and expand revenue. Own forecasting, talent development, coaching, hiring, and cross-functional collaboration with Sales and Customer Success to deliver enterprise customer outcomes.

Lead broker content and partner marketing initiatives: coordinate co-branded articles, webinars, and events; manage editorial calendar and content workflows; liaise with sell-side research teams and internal stakeholders; track performance metrics; maintain team processes and provide project management and occasional proofreading support to deliver timely research and thought leadership programs.

Design and deliver scalable prospecting methodology, training, playbooks, and coaching for SDRs/AEs/AMs; partner with RevOps and leadership to drive tool adoption, build signal-to-pipeline workflows, run pipeline initiatives (ABM, nurture, social), and measure KPIs to demonstrate pipeline impact.

The Account Executive will drive new business sales across Financial Services, manage the sales pipeline, conduct demos, and build relationships with clients, while exceeding revenue targets.

Provide first-line customer and product support for AlphaSense’s platform via email, chat, and calls. Troubleshoot, triage, and escalate issues; drive documentation and training; partner with Product, Engineering, and SRE on incidents and feature feedback; own knowledge base updates and beta feature testing.

The Staff Software Engineer will enhance expert call services, develop software solutions, mentor team members, and contribute to technical strategy at AlphaSense.

Lead quality strategy for an AI-first platform: define testing standards, metrics, and automation; validate AI models and data pipelines; design API and UI tests; coach teams on shift-left quality and release gates; improve observability and performance practices to ensure scalable, data-driven quality outcomes.