Home improvement retail company Lowe’s recently announced the launch of Mylow Companion, an AI-powered tool for store associates.
It enables Lowe’s employees to enhance their own expertise and improve customer service on the sales floor. Mylow Companion leverages natural language processing technology to let employees prompt answers via the tool’s voice-to-text capabilities. This allows them to quickly access actionable information from the handheld devices they already use. The new solution has been deployed to associate devices across 1,700 Lowe’s locations. According to the company, this is the first time a retailer has implemented an AI solution at scale for salesfloor associates.
The milestone follows Lowe’s March release of Mylow, an AI assistant that helps customers with home improvement projects. Developed in partnership with OpenAI, Mylow and Mylow Companion were designed to provide conversational answers to questions about multitudes of projects and tools.
Lowe’s will continue to invest in both Mylow and Mylow Companion, working to incorporate new capabilities and enhance the tools’ functionality based on direct feedback.
