Top Operations & Support Jobs in Charlotte, NC

Processes routine wire transfer operations, including receiving, logging, batching, distributing, filing, and mailing work. Performs clerical and customer support tasks, follows established procedures, escalates issues, and supports complex operational initiatives. Requires attention to detail, accuracy, organization, basic computer skills, and collaboration. The role includes three weeks of mandatory training and hybrid work in Charlotte, North Carolina.

Leads teller-line operations, risk controls, scheduling, customer service, issue resolution, compliance, and team development across a Wells Fargo branch. The role manages personnel and financial resources, coaches direct reports, supports hiring, resolves escalated concerns, and ensures operational quality. It also involves referring eligible customers to SAFE team members for dwelling-secured products while meeting Loan Originator regulatory requirements.

Leads the global Chief Administrative Officer organization for Corporate & Investment Banking, overseeing strategic execution, operational excellence, shared services, workforce and location strategy, vendor and workplace management, facilities, resiliency, records management, and administrative support. Partners with executives and enterprise functions to drive transformation, remediation, governance, risk management, regulatory readiness, process simplification, and employee experience improvements. Builds high-performing global teams, develops talent, and ensures delivery of strategic initiatives and measurable efficiencies.

Provides intermediate to advanced technical and production support for merchant services customers and internal teams. Troubleshoots payment applications, portals, connectivity, transactions, reporting, file uploads, access, and operating-system issues through phone, email, and ticketing channels. Documents incidents, manages cases, escalates complex issues, monitors recurring defects, and coordinates resolution among customers, servicing teams, product management, and technology partners. The role requires strong communication, organization, customer service, and problem-solving skills in a hybrid support environment.

Supports a complex portfolio of business customers within Global Payments & Liquidity. Responsibilities include account oversight, process improvement, profitability and risk analysis, compliance verification, issue resolution, recommendation development, and collaboration with internal stakeholders. The role requires expertise in treasury management services, strong communication and organizational skills, independent judgment, and the ability to troubleshoot complex client issues. It follows a hybrid Monday-Friday schedule and requires up to 10% travel.

Coordinates contract workflows, stakeholder reviews, documentation, certifications, and content governance across Legal, Risk, Compliance, Product, Sales, Marketing, and Relationship Management. Tracks approvals and deadlines, maintains audit-ready records, manages governance tools, and supports process improvements and controls in a regulated environment.

Supports branch operations by processing and approving teller transactions, assisting customers, promoting digital banking solutions, managing operational tasks and scheduling, resolving teller-line issues, escalating concerns, identifying risks and fraud, and supporting the branch manager. The role also helps motivate employees, maintain compliance with policies, and deliver excellent customer service in a fast-paced banking environment.

Supports a portfolio of corporate and institutional banking clients through onboarding, account opening, servicing, issue resolution, and cross-functional coordination. Partners with relationship managers, treasury, product, legal, compliance, credit, and operations teams to meet client needs, regulatory requirements, and service levels. The role also identifies process improvements using data, automation, and AI-enabled tools. It requires strong communication, organization, judgment, and client management skills in a regulated financial-services environment.

Leads a technical and production support contact center serving merchant payment application users. Responsibilities include managing daily operations, staffing, service levels, case quality, technical escalations, incident resolution, risk controls, compliance, reporting, and process improvement. Coaches and develops staff, coordinates with product, technology, operations, and third-party providers, and ensures timely, professional support for e-commerce and payment processing applications.

Leads commercial lending operations for asset-based and syndicated loan portfolios. Manages 6–10 servicing representatives, oversees end-to-end loan servicing, settlements, reconciliations, accruals, fee administration, documentation compliance, EOD/EOM controls, variance analysis, and risk mitigation. Partners with relationship managers, underwriters, collateral teams, and external clients. Drives service quality, process improvements, system enhancements, UAT, policy implementation, and talent development.