Training Specialist (Onsite) - Charlotte

About Us: 

 Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com. 

 About the Role: 

 The Training Specialist designs, delivers, and continuously improves live and virtual training programs to support new hire onboarding, ongoing employee development, and corporate compliance requirements. This role partners with leadership to ensure training content is effective, compliant, and aligned with operational needs, while supporting performance improvement across multiple locations.

Key Responsibilities: 

Deliver engaging live and virtual training for new hires, remedial needs, customer service, and corporate programs (e.g., HIPAA, Compliance)

Develop, update, and improve training materials, curriculum, and job aids in collaboration with Training & Design teams

Identify training gaps and drive continuous improvement using trainee feedback and performance data

Support employee development through ongoing training based on performance and end-user results

Coordinate training logistics, including scheduling, materials preparation, training room and equipment setup, and post training surveys

Serve as a mentor and role model, adapting instruction to varying skill levels and learning styles

Track, monitor, and report on training completion, LMS activity, and post training follow-up coaching

Ensure all training content and delivery comply with company policy, regulatory requirements, and client expectations

Uphold strict confidentiality and integrity regarding PHI, PCI, and sensitive company information

Competencies: 

Strong verbal and written communication skills, including public speaking and group facilitation

Demonstrated ability to train and support employees with varying skill levels and learning styles

Excellent customer service, interpersonal, and collaboration skills; ability to remain positive and patient in all situations

Ability to maintain a working knowledge of multiple systems and applications as assigned (e.g., Epic)

Strong organizational, time management, and multitasking skills in a fast-paced environment

Detail oriented and self-motivated, with strong follow-up skills

Adaptable with the ability to shift priorities as needed

Knowledge of training strategies used to develop, motivate, and enhance employee performance

Ability to support employee development using performance results and feedback

Ability to maintain confidentiality of patient, employee, and company information

Ability to understand and comply with organizational policies, procedures, and regulatory requirements

Required Qualifications: 

High school diploma or equivalent

Proficiency with Microsoft Office software

At least ONE of the following qualifications:

• 2+ years of experience in training, facilitation, or instructional delivery
• Professional experience in a healthcare, revenue cycle, or call center environment

Preferred Qualifications: 

​​Bachelor’s degree or equivalent experience

​​Experience with learning management systems (LMS)

​​Experience with course creation and reporting ​

 Employment eligibility: 

 Must be legally authorized to work in the United States without sponsorship

As a condition of employment, a pre-employment background check will be conducted

What We Offer: 

Comprehensive paid training 

Medical, dental, and vision insurance 

HSA and FSA available 

401(k) with company match 

Paid Wellness Time and Holidays 

Employer paid life insurance and long-term disability 

Internal growth opportunities 

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. 

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

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