We are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what’s our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.
Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.
As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.
This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It’s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.
You can read The Brainlabs Culture Code in full here.
Role type: Full-time
Team: IT
Reporting to: IT Coordinator
Estimated Start: November 2025
Location: Dallas, TX
Work Authorization: Must be legally entitled to work in the United States
What's the Role
We are looking for a System Administrator to support our IT Infrastructure and Staff with IT-related requests and incidents. A service-oriented attitude, attention to detail, and a willingness to learn are essential for this role. The ideal candidate should be prepared to go beyond boundaries and extend support to the team and members.
So, tell me about the company
Brainlabs is culture-first. You’ve probably heard other companies describe themselves as people, clients, or profit first – but we see people, clients and profit as the building blocks of our ecosystem. Culture powers all three and we know that when the ecosystem is balanced, we all win! That's why the culture we cultivate is a culture of winning together.
To learn more about what it’s like to be a Brainlabber, check out our culture code.
What You Do
- Support essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
- Support end-users following the IT Service Management Framework.
- Participate in service improvement projects and initiatives.
- Monitor system performance and troubleshoot issues.
- Help to improve the IT security posture and participate in internal and external audits.
- Carry out procurement and policy implementation tasks.
- Support clients and client-supporting teams on IT-related requests and projects.
- Support essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
- Run staff onboarding and offboarding sessions
Who You Are
- Proven experience as a System Administrator, Network Administrator, or similar role.
- Basic knowledge of cloud platforms (GCP, Google Workspace, AWS, Azure).
- Experience with networks (LAN, WAN, WLAN) and patch management.
- Knowledge of system security data backup/recovery.
- Familiarity with various operating systems and platforms, including Mac/Apple OS/Windows/Chrome OS.
- Resourcefulness and problem-solving aptitude.
- Knowledge of Windows Intune and Jamf Pro.
- Working knowledge of ticketing systems and ITSM or ITOM.
- Excellent communication skills in English.
- Knowledge of scripting is an added advantage.
How You Succeed
- Live our culture code everyday!
- Deliver Outstanding IT & AV Support: You proactively maintain meeting rooms, the auditorium, and IT hardware, ensuring minimal downtime and seamless functionality for office meetings and events.
- Collaborate and Communicate Effectively: You build strong relationships with both technical and non-technical stakeholders, ensuring that IT-related issues are communicated clearly and resolved quickly.
- Execute IT Service Management with Excellence you ensure consistency in incident management, problem resolution, and service delivery, while also contributing to service improvement projects.
- Enhance Security & Compliance: Your proactive participation in security initiatives and audits helps the organization maintain a strong security posture and comply with internal and external regulations.
- Manage IT Assets Efficiently: Through effective procurement, documentation, and offboarding processes, you ensure that the UK office’s IT assets are well-managed, secure, and up-to-date.
What happens next
We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.
Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities.
Thank you for your interest in Brainlabs! We look forward to getting to know you!
#LI-MB1
What happens next?
We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.
Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!
Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.
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