Senior Sales Support Specialist

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Senior Sales Support Specialist do at Fiserv?

You will provide essential services to Business Consultants, assisting them in establishing and servicing merchant processing accounts. Your primary goal is to deliver quick and accurate information and resolutions. Stay updated on the latest products and technologies, ensuring they are current on company implementations and changes. Sales teams rely on the specialist for their detailed knowledge of policies, procedures, and client operations. You will be the liaison between Business Consultants and other internal departments.

What you will do:

• Collaborate with Business Consultants to ensure an exceptional Client experience throughout the Client lifecycle.
• Receive and resolve pre-sale and post-sale inquiries from Business Consultants.
• Receive and resolve inquiries from an assigned portfolio of Clients via multiple channels including phone and e-mail.
• Engage various areas within Fiserv, when necessary, to obtain information and resolve issues.
• Monitor key account performance indicators and proactively engage and work with Clients to prevent or limit service issues.
• Conduct basic troubleshooting of products, services, funding, and chargeback disputes.
• Provide Sales education & training on various Client products, systems, and equipment.

What you will need to have:

• High school graduate/GED
• 3 years’ experience working in the financial industry in either Customer Service, Sales Support or administration functions.
• Must be available to work 10:30am - 7:00pm

What would be great to have:

• Prior sales experience
• Prior technical support experience

How you will work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa at this time.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.