The Senior Resource Coordinator manages engineering resource allocation, optimizes staffing assignments, and ensures team development aligns with technology demands while solving complex staffing issues.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Senior Resource Coordinator maximizes the availability of engineering teams, drives the utilization of coworkers, and facilitates the preparedness and engagement of partners with a goal of effectively balancing resource utilization, skills allocation, and staffing timelines. They will work with services leaders to ensure that coworker development aligns with emerging technologies' requirements and inform the services management on overall capacity and trends. The incumbent provides creative solutions to complex problems.
* What you'll do
* Oversee and consult on staffing assignments for Integrated Technology Services projects
* Directs and leads the resource fulfillment for complex multi-technology, partner and international staffing needs
* Review and collaborate with Services Operations and Solution Domain management on resource capacity issues and implement solutions to minimize constraints
* Facilitate the selection, screening, and engagement of partner resources for large complex engagements
* Work with CDW Contract team to ensure methodology and training on processes are accurately executed
* Ensure engineering utilization targets are met
* Coordinate with Services Operations management to update training processes and lead the training efforts for new hires
* Reinforce project delivery methodology, operational training, and process compliance
* Ensure that best practices are incorporated and shared
* Support Services Operations vision, goals and strategies
* Contribute to Services Operations team meetings and best practices
* Review region project performance to ensure accurate staffing assignments
* Review region's pipeline to ensure timely staffing assignments
* Review scheduling tool for availability gaps and project bookings
* What we expect of you
* Bachelor's Degree and 5 years of experience in a similar support role for a professional services organization or
* 9 years of experience in a similar support role for a professional services organization without a degree
* Preferred skills, experience and qualities needed
* Bachelor's degree in a business related (project management) program
* Ability to travel a minimum of 25%
* Proficiency in Microsoft Office Suite
* Strong leadership, operational and influencing skills
* Strong oral and written communication
* Excellent problem-solving skills and follow through
* Ability to identify and creatively resolve staffing issues
* Proven negotiation skills The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change. Pay range: $66,000-77,904 depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Senior Resource Coordinator maximizes the availability of engineering teams, drives the utilization of coworkers, and facilitates the preparedness and engagement of partners with a goal of effectively balancing resource utilization, skills allocation, and staffing timelines. They will work with services leaders to ensure that coworker development aligns with emerging technologies' requirements and inform the services management on overall capacity and trends. The incumbent provides creative solutions to complex problems.
* What you'll do
* Oversee and consult on staffing assignments for Integrated Technology Services projects
* Directs and leads the resource fulfillment for complex multi-technology, partner and international staffing needs
* Review and collaborate with Services Operations and Solution Domain management on resource capacity issues and implement solutions to minimize constraints
* Facilitate the selection, screening, and engagement of partner resources for large complex engagements
* Work with CDW Contract team to ensure methodology and training on processes are accurately executed
* Ensure engineering utilization targets are met
* Coordinate with Services Operations management to update training processes and lead the training efforts for new hires
* Reinforce project delivery methodology, operational training, and process compliance
* Ensure that best practices are incorporated and shared
* Support Services Operations vision, goals and strategies
* Contribute to Services Operations team meetings and best practices
* Review region project performance to ensure accurate staffing assignments
* Review region's pipeline to ensure timely staffing assignments
* Review scheduling tool for availability gaps and project bookings
* What we expect of you
* Bachelor's Degree and 5 years of experience in a similar support role for a professional services organization or
* 9 years of experience in a similar support role for a professional services organization without a degree
* Preferred skills, experience and qualities needed
* Bachelor's degree in a business related (project management) program
* Ability to travel a minimum of 25%
* Proficiency in Microsoft Office Suite
* Strong leadership, operational and influencing skills
* Strong oral and written communication
* Excellent problem-solving skills and follow through
* Ability to identify and creatively resolve staffing issues
* Proven negotiation skills The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change. Pay range: $66,000-77,904 depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Microsoft Office Suite
Similar Jobs at CDW
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Quality and Training Specialist evaluates customer interactions, facilitates training sessions, analyzes quality trends, and drives process improvements to enhance customer experience.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
