Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a Receivable Resolutions Expert Specialist. This position is responsible for the resolution of issues preventing timely collections from our strategic customer accounts. Our Receivable Resolutions Expert Specialist is expected to proactively work with multiple internal functions (sales, service delivery, legal, billing, customer success, cash application, finance and accounting) to ensure customer satisfaction while meeting collections goals. This position is a critical piece of maintaining healthy relationships with our key strategic customers.
Responsibilities
Responsible for collections activity on Strategic customer accounts
Focus on communication and customer service when solving issues that prevent collection
Work with customers and internal groups as necessary to resolve disputes
Prepare customer account reconciliations and statements of account
Investigate payment remittance discrepancies with the cash applications team
Weekly and monthly reporting to direct supervisor
Provide excellent & considerate customer service
Utilize Reporting to manage day to day collections portfolio
Manage and assist with expansion of our Asset-Back Securitization program
Respond to customer inquiries through telephone or email queue
Works with others to make sure the group’s goals and objectives are being met
Other duties as required
Qualifications
Bachelor's degree (B.A.) from four-year College or University
Minimum of six to eight (6-8) years high dollar collections and collection management experience; or equivalent combination of education and experience
Minimum of five (5) years customer service experience with a background in Telecommunications, Quote to Cash, Finance, Operations, Business to Business (B2B) experience preferred
Asset-Back Securitization understanding preferred
Bad Debt or Bankruptcy knowledge ideal but not required
Experience in managing complex customer requirements in billing, receivable, collections, dispute resolutions
Self- motivated and goal driven individual with ability to prioritize and multitask in a very fast paced and quickly growing environment
Strong critical thinking and creative problem-solving abilities
Ability to prioritize and handle multiple high-profile tasks
Experience of handling complex delinquency yet high profile customer collections
Strong understanding of quote to cash process, experience in negotiation combined with customer service skills
Excellent judgment skills with independent decision-making ability
Detail-oriented, advanced reconciliation, research, and analytical skills
Strong communication skills
Oracle Financial Systems, MS Windows, Access, Word, Excel
Passion for customer service and delivering an effortless experience.
Estimated base salary range: $53,300-$82,000 USD/annually.
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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