Manager, Coding

Duties and Responsibilities:

• Serve as the point of contact for assigned clients, coders, and other stakeholders.

• Manage both on and offshore coding resources, including payroll and task assignment.

• Monitor volume and employee efficiency to maintain SLAs and other contractual obligations.

• Assist in developing and growing coding services, including recruiting and hiring staff.

• Perform or oversee coding, quality reviews, and other middle revenue cycle services.

• Directly perform, oversee, participate in, and recommend process improvements and operational changes to improve efficiency and client relationships.

• Prepare and provide weekly reports to appropriate internal and external stakeholders.

• Prepare business status reports and present them to clients.

• Ensure proper alignment of coding staff based on project scope and goals.

• Mentor and train internal coding staff.

• Create, maintain, and enforce standard operating procedures for the department.

Knowledge, Skills, and Abilities:

• Excellent working knowledge of coding and complete revenue cycle management services.

• Strong professional verbal and written communication skills.

• Ability to prioritize efforts while multi-tasking in a fast-paced environment utilizing critical thinking skills.

• Strong managerial, leadership, and interpersonal skills.

• Excellent organizational skills.

• A team player, always willing to contribute to the organization.

• Use of Microsoft and Windows products.