Integrations Support Engineer

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. 

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. 

We are looking for an Integrations Support Engineer to serve as the front line for technical support requests from Roadie’s network of senders and internal departments. The ideal candidate is eager to be in a fast-paced environment where they can broaden their technical, problem-solving, and interpersonal skills. The Integrations Support Engineer should be both tech-savvy and business-oriented, combining the best of both worlds to ensure an effective and seamless experience for Roadie's customers. 

What You’ll Do

• Monitor several systems to manage tickets and triage requests to appropriate person or team within Engineering
• Guide customers on the use of our REST API, webhooks, and other relevant partner integrations
• Research, diagnose, troubleshoot, and reproduce reported issues in a timely manner
• Monitor open items to ensure all issues are properly processed, documented/logged, assigned and relevant parties are updated
• Collaborate with Engineering, Product, and customer-facing teams 
• Contribute to our API documentation and best practices knowledge base
• Demonstrate initiative in resolving issues and seeking clarity to drive effective solutions

What You Bring 

• BS degree in Information Technology, Computer Science or other equivalent technical experience
• Core coding skills in at least one programming language (exposure to or interest in learning Ruby on Rails and SQL, highly preferred)
• Excellent written and verbal communication skills, with an ability to communicate technical concepts to a nontechnical audience
• Experience with Jira, G-Suite, Postman, Github
• Strong critical thinking skills
• Tenacity for problem solving

Why Roadie? 

• Competitive compensation packages 
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) 
• Flexible work schedule with unlimited PTO 
• Monthly 3-day weekends
• Monthly WFH stipend 
• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
• The technology you need to get the job done