The Background Verification Analyst reviews criminal records, ensures compliance with federal regulations, meets deadlines, and supports clients in understanding screening reports.
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
Entrata’s Background Verification Analyst is who we rely on to accurately execute the manual criminal review processes and develop expert knowledge of consumer rights and disputes. This person helps our clients understand and successfully utilize our software and screening report results. As part of our Resident Verify team, based in Lehi, UT, this role requires the ability to be a highly motivated, detail-oriented, fast worker, who is organized, with great soft skills, and can adhere to federal and state consumer reporting regulations.
Responsibilities will include
- Exercise accurately considerable judgment when reviewing criminal records of applicants to reduce the risk for our customers
- Become an expert in the screening software and understand Fair Credit Reporting Act (FCRA) regulations
- Successfully meet very strict deadlines regulated both by FCRA and our Service Level Agreements
- Be available to answer phone calls and emails both externally and internally
- Teach clients and consumers the next steps in the screening process
- Explain in detail the results of a screening report
- Review all open tasks and provide updates to clients and consumers as they are available
- Provide assistance to your peers and co-workers as needed
- Attend weekly training and team meetings
Minimum Qualifications
- Must demonstrate high attention to detail while working at a fast pace
- Ability to learn processes and procedures quickly
- Excellent communication skills
- Ability to follow rules and regulations
- Maintain a professional attitude and be willing to work with others
- Be able to handle and de-escalate high-stress conversations over the phone
- A willingness to learn and be coached
- Speaks Spanish
Preferred Qualifications
- Experience working with sensitive information
- Experience having difficult conversations and telling people no
- Experience working in the multi-family housing industry
- Bachelor's degree
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Lead and manage the US Enterprise Majors sales team, focusing on strategic account management, recruiting, training, and exceeding sales targets.
Top Skills:
Application DeliveryB2B Enterprise SoftwareEdge ComputingNetworkingSaaSSecurity
Fintech • Payments • Financial Services
The Technical Accountant will lead on complex accounting issues, ensure compliance with GAAP, and collaborate across teams to integrate accounting considerations into business decisions.
Top Skills:
U.S. Gaap
Automotive • Cloud • Greentech • Information Technology • Other • Software • Cybersecurity
The SEO Specialist II delivers SEO services to improve clients' site performance. Responsibilities include analyzing data, client communications, and strategic collaborations with stakeholders and optimizing web content.
Top Skills:
CSSGoogle AnalyticsGoogle Search ConsoleHTMLMoz ProSem Rush
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
