AVP Executive Office Manager – Head of Group Technology & Operations (GTO)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Overview

This role provides strategic and operational support to the Head of Group Technology & Operations (GTO) in a leading financial institution. It requires a highly experienced professional with deep understanding of executive-level dynamics.

The role is instrumental in enabling the Head of GTO to focus on enterprise-wide priorities by ensuring smooth functioning of the office, managing sensitive communications, and coordinating across diverse stakeholder groups.

The role will also oversee a shared service team of executive administrators supporting other senior leaders within GTO, ensuring consistency, quality, and operational excellence across the function.

Key Responsibilities

Executive Office Management

Manage the day-to-day operations of the Head of GTO’s office, maintaining a structured, agile, and responsive environment that anticipates needs and mitigates disruptions.

Strategic Administrative Support

Provide high-level support including calendar orchestration, board-level meeting preparation, regulatory engagement logistics, and travel coordination across jurisdictions. Ensure all activities align with strategic priorities and executive commitments.

Stakeholder Engagement & Communication

Act as a key liaison between the Head of GTO and internal/external stakeholders, facilitating clear, timely, and tactful communication. Represent the office with professionalism and discretion in all interactions.

Confidentiality & Discretion

Handle highly sensitive information with discretion, including risk reports, regulatory correspondence, and strategic transformation plans. Exercise sound judgment and ethical integrity in all matters.

Initiative Execution & Follow-Through

Support the implementation of departmental initiatives by tracking progress, coordinating cross-functional inputs, and ensuring timely follow-up on critical action items.

Other Responsibilities – Managing a shared service team of executive administrators

Executive Admin (EA) Team Management

Lead and manage a centralized EA model supporting senior leaders across GTO, ensuring consistent service delivery, professional standards, and alignment with organizational priorities.

Process Standardization & Best Practices

Develop and implement standardized processes, templates, and tools for executive support across the team.

Performance & Development Oversight

Provide coaching, performance feedback, and development planning for the executive admin team.

Capacity Planning & Resource Allocation

Monitor workload distribution and reallocate resources as needed to support shifting priorities and executive needs.

Key Requirements

Extensive Executive Support Experience

Minimum 12–15 years of experience in executive support or office management, preferably supporting senior leaders.

Leadership of Administrative Teams

Proven experience leading and developing a team of executive administrators or support staff in a shared service or matrixed environment.

Operational Excellence & Service Delivery

Strong track record in designing and implementing standardized processes, tools, and workflows to improve consistency and responsiveness across executive support functions.

Strategic Stakeholder Management

Ability to engage and influence senior stakeholders, balancing competing priorities and ensuring alignment across multiple executive offices.

People Development & Coaching

Experience in mentoring and developing administrative professionals, including performance management, career development planning, and capability building.

Resource Planning & Allocation

Skilled in capacity planning, workload balancing, and resource optimization to support dynamic business needs and executive priorities.

Discretion & Professionalism

Demonstrated ability to handle confidential and sensitive information with integrity and sound judgment.

Digital Fluency

Proficient in enterprise tools such as Microsoft 365, and executive reporting platforms; familiarity with workflow automation and collaboration tools is a plus.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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